You may need to reboot or restart Sight if:
- Sight's light has been blue for longer than 3 minutes.
- Sight is offline on Seer Cloud.
- Sight's battery is not charging.
Expand the accordions to find out how.
If Sight is offline and unreachable on Seer Cloud, you can reboot it using the monitoring portal.
Manually reboot Sight by disconnecting and reconnecting the power source:
Tip:
We recommend using a timer to ensure you stick to the times below.
2. Remove the flat end of the connector from the side of Sight for 5 seconds, then reinsert it for 5 seconds.
3. Repeat step 2.
4. Remove the flat end of the connector. After 5 seconds, confirm the light is off. If it's still flashing, continue this process, leaving 5 seconds between each step.
5. Reinsert the connector so the arrow faces up. The light will go blue as Sight reboots and will turn orange, yellow, or green within 2-3 minutes.
Note:
If Sight remains offline, contact Support.