How to reboot Seer Sight

You may need to reboot or restart Seer Sight if:

  • Seer Sight's light has been blue for longer than 3 minutes.
  • Seer Sight is offline on Seer Cloud.
  • Seer Sight's battery is not charging.

View the steps to find out how.

Option 1: Reboot Seer Sight via the Seer Home Portal (iPad)

If Seer Sight is offline and unreachable on Seer Cloud, you can reboot Seer Sight using Seer Home Portal.

To do this:

1. Tap on the Seer icon Screen_Shot_2021-08-26_at_2.11.42_pm.png on the iPad.

2. Tap the settings icon in the top right corner.

3. Enter the password (0852).

4. Tap Reset Hub.

5. From the pop-up tap Hard reset.

The iPad will disconnect from Seer Sight's network while Seer Sight restarts.

If Seer Sight has not rebooted and the light is still blue, go to Option 2. 

Option 2: Conduct the manual reboot sequence

Manually reboot Seer Sight's computer by disconnecting and reconnecting Seer Sight from a power source:

Tip:

We recommend using a timer to ensure you stick to the times below.

1. Connect Seer Sight to power.

2. Remove the flat end of the connector from the side of Seer Sight for 5 seconds, then reinsert it for 5 seconds.

3. Repeat step 2.

4. Remove the flat end of the connector. After 5 seconds, confirm the light is off. If it's still flashing, continue this process, leaving 5 seconds between each step.

5. Reconnect the flat end of the connector. The light will go blue as Seer Sight reboots and will turn orange, yellow or green within 2-3 minutes.

Note:

If Seer Sight remains offlinecontact Seer Support.

 

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